On March 2nd, 2021 nivenly.com experienced an outage.


Detection

The problem was identified around 15:10pm Pacific time when Kris Nóva’s Spotify music stopped playing.

Root Cause

Our systems detected the outage for both incoming and outgoing traffic to our infrastructure. We later discovered the root cause to be an outage with Comcast our ISP.

Recovery

We reset the gateway in the rack and all systems regained full operational status.